GENERAL TERMS AND CONDITIONS OF SALE
The offer and sale of products on our internet site presse-citron.com are governed by the present General Conditions of Sale. The presse-citron.com website is the online sales site of the individual company Didier CHAUDANSON, registered with the RCS of Bobigny under number 412 459 406.
The General Terms and Conditions of Sale may be modified, particularly in consideration of possible changes. The new general terms and conditions of sale shall apply on the date of their publication on presse-citron.com.
In addition, each time you place an order on the presse-citron.com site, you will be asked to confirm your acceptance of these General Terms and Conditions of Sale in force on the date of your order.
When PRESSE CITRON is indicated alone, it means the brand name, but the company that manages it is the sole proprietorship Didier CHAUDANSON.
ARTICLE 1 - PRICES
The prices of our products are expressed in euros, inclusive of all taxes, excluding any processing and shipping costs.
The individual company Didier CHAUDANSON reserves the right to modify the prices at any time, but the products will be invoiced on the basis of the rates in force at the time of the recording of the orders, subject to their availability.
However, the individual company Didier CHAUDANSON reserves the right not to follow up an order when the price displayed on the site is, due to an error or malfunction, derisory or not.
ARTICLE 2 - ORDERING
By validating your online order, you unconditionally accept and undertake to respect the present General Terms and Conditions of Sale in your dealings with the individual company Didier CHAUDANSON. If you disagree with any of the terms indicated in these General Terms and Conditions of Sale, we invite you not to confirm your order form for the purchase of products on presse-citron.com. By submitting your order form, you confirm that you are aware of and accept these General Terms and Conditions of Sale without reservation.
ARTICLE 3 - AVAILABILITY
Our product offers are subject to availability. Errors may exceptionally occur, particularly in the case of simultaneous orders of the same product by several customers. In the event of product unavailability after you have placed your order, we undertake to inform you by email or telephone as soon as possible.
PRESSE CITRON accepts no responsibility in the event of stock shortages or product unavailability.
ARTICLE 4 - ORDER COMPLETION
At any time, you can:
- Add products by clicking on "Add to basket"
- Consult the products selected by clicking on "Basket"
- Modify your selection by deleting products or adjusting quantities as appropriate.
For each product selected on the presse-citron.com site, a summary page will be displayed, showing the photo of the article, its colour and reference, the quantity chosen, its unit price and the total price of your order. You must check the accuracy of your selection before confirming your order.
Although every effort is made to ensure that the colour and design of the products whose photos are displayed on the presse-citron.com website are faithful to the original products, variations may occur, particularly due to the limitations of colour rendering depending on computer equipment. Consequently, PRESSE CITRON may not be held liable for any errors or technical developments in the product that it has not been made aware of, or for any inaccuracies in the photographs of the products shown on the presse-citron.com website.
If you have any doubts or require advice on the products, you may contact Customer Services.
Any order placed via the Internet assumes that you provide accurate and complete information at the time of placing the order. The information requested includes: title, surname, first name, telephone number, email address, billing address and delivery address.
Once your order has been completed, it will be sent directly to us for processing.
You may only modify or cancel it by contacting Customer Services by telephone or email.
PRESSE CITRON reserves the right not to accept an order from a customer with whom there is a dispute over a previous order, or if PRESSE CITRON reasonably believes that a customer has infringed these General Terms and Conditions of Sale, or for any other legitimate reason.
A summary of your order will be sent to you by email. The acknowledgement of receipt will show the title of the products ordered, the quantity, the price and the amount of the delivery charges.
You have the possibility of creating an account in order to save your billing and delivery information for a future order. You will be asked to create your own password for future use of this account. You undertake, under your sole responsibility, to keep these identifiers confidential and never to communicate them to third parties. Consequently, any purchase made using these identifiers will be deemed to have been made by you. In the event of loss, theft or any fraudulent use of your password, you undertake to inform PRESSE CITRON immediately.
ARTICLE 5 - DELIVERY
Delivery is free for purchases over €70 for delivery in mainland France excluding Corsica.
The presse-citron.com site is configured for delivery in France, Europe and certain countries abroad - see list below.
Countries where delivery is possible: Germany, Belgium, Luxembourg, Netherlands, Austria, Spain (except specific territories), Portugal (except specific territories), United Kingdom, Ireland, Italy, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Sweden, Switzerland.
For the following countries, delivery on request: French overseas departments and territories, specific territories of Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), specific territories of Portugal, Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania, Maghreb, Turkey, Australia, Canada, China, South Korea, United States, Hong Kong, India, Israel, Japan, Russia, Singapore, Thailand, Vietnam, Africa, the Americas, the Middle East, other Asian countries, Oceania.
Products will be delivered to the delivery address indicated during the ordering process.
Shipments in France are made by Colissimo suivi or by carrier.
Delivery costs are calculated automatically when you finalise your shopping basket and appear in the total to be paid. The amount depends on the products in your order and the delivery zone.
When the parcel is sent, we send you its corresponding tracking number by email. From the moment of shipment until its arrival, you can track your parcel by indicating its shipment number on its respective website. For deliveries by carrier (bulky shipments), tracking is not possible, but a request for an appointment would be made by us, so you will be contacted by the carrier to agree on a date of appointment.
Customs and other fees in the country of arrival are the responsibility of the recipient.
Any defect or delay in delivery exceeding 8 working days must be reported to our Customer Service by email or telephone.
You must check the conformity of the goods at the time of delivery and indicate, if possible on the delivery note, in the form of handwritten reservations accompanied by your signature, any anomalies noted (open package, damaged product, etc.)
You must then contact Customer Service by telephone or email.
Delivery times are given as an indication only as they depend on our suppliers and carriers and may therefore be modified by circumstances beyond our control.
Any delays in delivery may not constitute a cause for cancellation of the order or give rise to a right to compensation.
Delivery cannot be made to hotels or post boxes.
You must ensure that you provide PRESSE CITRON with accurate and complete information concerning the delivery address. In the event of an error, PRESSE CITRON shall not be held responsible for the impossibility of making the delivery.
THE CUSTOMER SHALL ENSURE BEFORE ANY ORDER THAT THE PRODUCT ORDERED CAN BE CARRIED TO HIS HOME WITHOUT DIFFICULTY, IN PARTICULAR DUE TO ITS WEIGHT AND VOLUME. THE CUSTOMER MUST ENSURE THAT THE PRODUCT CAN PASS THROUGH DOORS AND CORRIDORS. DELIVERY THROUGH THE WINDOW IS NOT GUARANTEED. PRESSE CITRON SHALL NOT BE HELD LIABLE FOR THE IMPOSSIBILITY OF DELIVERING THE PRODUCT ORDERED DUE TO THE ACCESS CONDITIONS OF THE CUSTOMER'S HOME. FURTHERMORE, PACKAGES DELIVERED BY CARRIER ARE DELIVERED TO THE DOOR OF THE BUILDING - THEY WILL NOT BE TAKEN UPSTAIRS.
ARTICLE 6 - PAYMENT
Payment of the order is made via the secure platform of our payment service provider STRIPE, the means of payment accepted on this platform being CARTE BLEUE, VISA, MASTERCARD, AMERICAN EXPRESS.
Products are payable in cash, after confirmation of the order.
PRESSE CITRON reserves the right to suspend or cancel any order in the event that your authorisation to pay by bank card is refused or in the event of non-payment.
ARTICLE 7 - RETURN / EXCHANGE
PRESSE CITRON hereby informs the Customer that, despite all the care it has taken, the photographs cannot ensure perfect similarity with the product offered for sale, particularly with regard to colours - for certain products the RAL reference is indicated. Differences may result from the colour quality of the photographs, from the difficulty of rendering the materials on the screen or, without being exhaustive, from technical adaptation. These differences may in no case be interpreted as defects of conformity, lead to the cancellation of the sale and engage the responsibility of the individual company Didier CHAUDANSON.
Any order implies express and irrevocable acceptance of the product description.
If you are not satisfied with the product you have purchased, PRESSE CITRON undertakes to exchange it for you or refund your money.
- Right of withdrawal: You have the right to withdraw from this contract without giving any reason within a period of fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last item.
- Exercising the right of withdrawal: To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement by post to the address
PRESSE CITRON, 69 rue de la FRATERNITE, 93100 MONTREUIL, FRANCE
or by email to firstname.lastname@example.org
In order for the withdrawal period to be respected, it is sufficient for you to send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
You will have to bear the direct costs of returning the goods.
- Consequences of the right of withdrawal: You must return the goods to
PRESSE CITRON, 69 rue de la FRATERNITE, 93100 MONTREUIL, FRANCE
without undue delay and, in any event, no later than fourteen days after you have informed us of your decision to withdraw from this contract. This period shall be deemed to have been observed if you return the goods before the expiry of the fourteen-day period.
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for any additional costs arising from the fact that you have chosen a delivery method other than the cheaper standard delivery method offered by us) without undue delay and in any event no later than fourteen days from the day we are informed of your decision to withdraw from this contract.
We may defer reimbursement until we have received the goods.
You are only liable for the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.
Only the return or exchange of complete products (accessories, instructions, original packaging, etc.) and in perfect condition for resale (not soiled, not damaged, not worn) will be accepted.
The use of the original packaging of the product, as well as the shipping carton, is recommended to facilitate its shipment in case of exercising your right of withdrawal.
The costs of returning the product and the transport of the goods remain at the customer's expense, except in the case of a proven lack of conformity or hidden defects of the product. Moreover, the furniture can only be returned by post at the risk of the sender, knowing that they do not know how to manage the logistics of such goods, a carrier will have to be chosen like the one used for the initial shipment.
At the end of the withdrawal period, the sale is firm and final.
ARTICLE 8 - INTELLECTUAL PROPERTY
All texts, comments, works, illustrations and images reproduced on the presse-citron.com site are reserved under copyright law and intellectual property law for the entire world. As such, in accordance with the provisions of the Code of Intellectual Property, only use for private use is tolerated.
Any other use constitutes an infringement and is punishable under the Intellectual Property Code, except where the individual company Didier CHAUDANSON has given prior consent.
ARTICLE 9 - OWNERSHIP AND LIABILITY
The sole proprietorship Didier CHAUDANSON remains the owner of the goods until they are paid for in full by the customer. The transfer of ownership of the articles to the customer takes place at the time of full payment of the price.
Failure by the customer to fulfil his payment obligations, for whatever reason, gives the sole proprietorship Didier CHAUDANSON the right to demand the immediate return of the goods.
ARTICLE 10 - APPLICABLE LAW
This contract is written in French and subject to French law. In the event of a legal dispute, only the French courts shall have jurisdiction. Any dispute concerning these General Terms and Conditions of Sale shall be submitted solely to the Commercial Court of Bobigny.
ARTICLE 11 - PERSONAL INFORMATION
PRESSE CITRON undertakes not to divulge to third parties any information that you may provide. This information remains confidential. It will only be used by our internal departments to process your order, personalise communication and the cultural offer of the product reserved for PRESSE CITRON customers, in particular through the presse-citron.com newsletters to which you may have subscribed.
Consequently, and in accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify and object to any personal data concerning you. To do this, you just need to send us a request online or by post, indicating your surname, first name, address and, if possible, your customer reference to
PRESSE CITRON, 69 rue de la FRATERNITE, 93100 MONTREUIL, FRANCE
Email : email@example.com
Tel : (33) 1 43 60 08 37